Cookie Policy
Last updated: April 23, 2026
This Cookie Policy explains how Polaris Travel CRM ("we", "us", or "our") uses cookies and similar technologies on polariscrm.ai and app.polariscrm.ai. It should be read alongside our Privacy Policy.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, improve efficiency, and provide analytical and marketing information. Some cookies are essential for the website to function; others are optional.
Cookies we use
Strictly necessary cookies
These cookies are required for the Service to operate and cannot be switched off.
- Authentication token — stores your login session so you remain signed in while navigating the app. Set on
app.polariscrm.ai. Expires when you log out or after a rolling 30-day period. - CSRF / security tokens — protect against cross-site request forgery attacks.
Functional cookies
These cookies enable enhanced functionality and personalisation.
- User preferences — stores settings such as sidebar state and filter preferences. Session or persistent (up to 1 year).
- Google Sign-In — Google sets cookies to support OAuth authentication. See Google's Privacy Policy.
Analytics cookies
These cookies help us understand how visitors use our website so we can improve it.
- Google Tag Manager (GTM-K46Z4BVH) — a tag management system that allows us to deploy analytics and tracking scripts. GTM itself does not collect personal data, but the tags it manages may. See Google's Privacy Policy.
- Google Analytics (if enabled via GTM) — collects anonymous usage statistics such as page views, session duration, and referral source. Data is aggregated and does not identify individual users. IP addresses are anonymised.
Payment cookies
- Stripe — when you interact with our checkout, Stripe sets cookies to prevent fraud and remember your session. See Stripe's Privacy Policy.
How long do cookies last?
Cookies are either session cookies (deleted when you close your browser) or persistent cookies (remain on your device for a set period or until deleted manually). The specific duration of each cookie is described above.
How to control cookies
You can control and delete cookies through your browser settings. Most browsers allow you to:
- View cookies currently stored on your device
- Block all or certain cookies
- Delete all cookies when you close your browser
Please note that disabling strictly necessary cookies will prevent the Service from functioning correctly.
Browser-specific instructions:
To opt out of Google Analytics tracking across all websites, you can install the Google Analytics Opt-out Browser Add-on.
Changes to this policy
We may update this Cookie Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the Service after changes constitutes acceptance of the updated policy.
Contact
If you have questions about our use of cookies, contact us at hello@polariscrm.ai.